Account & Data Deletion

01Request deletion

Submit the form below with the mobile number registered to your account. Because this page is open to anyone, we verify that the request really came from you — normally by calling or messaging that number — before we delete anything.

You can also email connect@olyezy.com from your registered address with the subject "Delete my account", or message us on WhatsApp at +91 99006 10570.

02Deleting from inside the app

If you have the app installed, the fastest route is:

Deleting in the app verifies you immediately through the OTP, so the request moves straight to processing without the separate verification step described above.

03What gets deleted

When you delete your account, we permanently remove the following from our active systems:

• your profile — name, mobile number, email address and profile photo;
• saved and recent addresses, including home and work shortcuts;
• location history collected during your trips;
• travel preferences and vehicle choices;
• push notification tokens and marketing consent records;
• device identifiers linked to your account;
• support conversations that are not part of an unresolved dispute; and
• any photo or document you uploaded to a support request.

Your login stops working immediately on completion. Data held by our analytics providers in aggregate, anonymised form — which cannot be traced back to you — is not affected, because it is no longer personal data.

04What we must retain, and why

Some records cannot be deleted on request, because Indian law requires us to keep them. These are retained in restricted-access storage, used only for the purpose below, and deleted permanently once the period expires.

05How long it takes

If something delays your request beyond these timelines — an open dispute, for example — we will tell you why and when it will complete, rather than leaving it silently pending.

06What happens to your account

• You cannot sign in again. Deletion is permanent and cannot be undone once complete. Registering again later creates a fresh account with no history.
• Upcoming bookings are cancelled. Any confirmed trip that has not yet taken place will be cancelled under our Cancellation & Refund Policy, and standard cancellation charges may apply. If you want to travel first, ask us to delete after the trip.
• Pending refunds are still paid. We will complete any refund you are owed to the original payment method before closing the account.
• Outstanding dues survive deletion. Deleting your account does not cancel money you owe us for a completed trip.
• Trip history is gone. Download or email yourself any invoice you need for expense claims before requesting deletion.

07Deleting only some of your data

You do not have to delete everything. Using the second option on the form, you can keep your account and ask us to remove specific data instead — for example:

• saved addresses and recent-location suggestions;
• location history from past trips;
• an uploaded photo or document;
• your email address, keeping only your mobile number; or
• marketing consent, so we stop sending offers while your account stays active.

You can also withdraw a device permission at any time in Android Settings → Apps → Olyezy → Permissions, without contacting us at all.

08Changing your mind

You can cancel a deletion request at any point before it completes: reply to our verification message, or email connect@olyezy.com quoting your reference number. Once deletion has completed, it cannot be reversed — we no longer hold the data to restore.

09Questions and escalation

For anything about this policy, or to check on a request in progress, contact us with your reference number:

Not satisfied?

Deletion is a statutory right under the Digital Personal Data Protection Act, 2023. If we have not honoured your request properly, escalate to our Grievance Officer — named in section 16 of our Privacy Policy — and, if it remains unresolved, to the Data Protection Board of India.