Privacy Policy

01Who we are

Olyezy is an outstation and intercity cab booking service operated by Olyezy Mobility Solutions Pvt. Ltd., a company incorporated in India and operating primarily from Chennai, Tamil Nadu.

For the purposes of the Digital Personal Data Protection Act, 2023 (the DPDP Act), Olyezy Mobility Solutions Pvt. Ltd. is the Data Fiduciary responsible for the personal data described in this policy. You are the Data Principal.

02Scope of this policy

This policy applies to:

• the Olyezy Android application published on Google Play (package ANDROID_PACKAGE_NAME);
• the Olyezy website at https://olyezy.com, including the booking form; and
• bookings, enquiries and support conversations you have with us over phone, WhatsApp or email.

It does not apply to the independent practices of drivers, vehicle operators or any third-party service you reach through a link in our app. Where we name a third party below, their own privacy policy governs what they do with your data once it reaches them.

03Information we collect

We collect only what a cab booking actually requires. The table below lists every category of personal data we handle, and matches the declarations we make on our Google Play Data Safety form.

04Location data, including background location

Location is the most sensitive data our app handles, so we describe it separately and in full.

Location while you are using the app

With your permission, the app reads your device location to detect your pickup point, show nearby landmarks, and estimate distance and fare. You can decline this permission and type your pickup address manually instead — the app remains fully usable.

Location while the app is closed or not in use

For a confirmed, active trip, and only if you grant the separate background location permission, the app collects location while the app is in the background. We use this for one purpose: to show live trip progress, share your trip status with the people you choose, and let our support team locate you if something goes wrong on an outstation route.

Before the app asks Android for background location, it shows you a disclosure screen explaining this use, and the permission is entirely optional. You can withdraw it at any time in Android Settings → Apps → Olyezy → Permissions → Location, and the app will continue to work for booking and travelling, without live trip tracking.

05Device permissions the app requests

Every permission is requested in context, with an explanation, at the moment it is first needed. Declining any of them leaves the core booking flow working.

06How and why we use your data

Under the DPDP Act we must tell you the purpose of every use, and process your data only for that purpose. The legal basis is either your consent, which you give when you sign up or grant a permission, or a legitimate use permitted by the Act, such as performing the service you asked for or meeting a legal obligation.

07Who we share your data with

We share personal data only with the parties below, only to the extent each one needs it, and under contracts requiring them to protect it and use it for no other purpose.

Legal and safety disclosures

We may also disclose personal data where we are legally required to, or where it is genuinely necessary: in response to a valid order from a court, police or regulator; to comply with transport, tax or aggregator regulations; to establish or defend a legal claim; or to address an urgent threat to someone’s life or safety. We disclose the minimum necessary in each case.

Business transfers

If our business is merged, acquired or reorganised, personal data may transfer to the successor entity. It would remain subject to this policy, and we would notify you before any change that materially affects your rights.

08Cookies, SDKs and advertising identifiers

Our website uses strictly necessary cookies to keep your session and booking form working, and analytics cookies to understand which routes and pages people use. You can clear or block cookies in your browser; strictly necessary ones cannot be turned off without breaking the site.

The Android app does not use cookies, but the SDKs listed in section 7 use device and app identifiers to distinguish one installation from another. We do not use the Android Advertising ID for advertising or cross-app tracking. You can reset or delete the advertising identifier at any time in Android Settings → Privacy → Ads.

09How long we keep your data

We keep personal data only as long as the purpose requires, or as long as the law demands — whichever is longer. When a purpose ends and no legal obligation applies, we delete or irreversibly anonymise the data.

10How we protect your data

We apply reasonable security safeguards appropriate to the sensitivity of the data, including encryption in transit using HTTPS/TLS, encryption at rest for our databases, access controls that limit staff access to those who need it for their role, OTP-based authentication rather than stored passwords, and logging of administrative access.

No system is perfectly secure, and we do not claim otherwise. If a personal data breach affects you, we will notify you and the Data Protection Board of India as required by the DPDP Act and applicable CERT-In directions, and tell you plainly what happened and what to do about it.

Please help us: keep your OTP to yourself. Our staff and our drivers will never ask you for your OTP, and you should never share it with anyone who does.

11Your rights under the DPDP Act, 2023

As a Data Principal, you have the following rights. Exercising them is free.

• Right to access — obtain a summary of the personal data we hold about you, how we process it, and who we have shared it with.
• Right to correction and completion — have inaccurate or incomplete data corrected or completed. Most of it you can edit yourself in the app.
• Right to erasure — have your personal data deleted where we no longer need it for the purpose it was collected and no law requires us to keep it.
• Right to withdraw consent — withdraw any consent you gave, as easily as you gave it. Withdrawal applies going forward and does not undo processing already carried out lawfully.
• Right to grievance redressal — complain to our Grievance Officer and receive a response, before escalating anywhere else.
• Right to nominate — nominate another person to exercise these rights on your behalf if you die or become incapacitated.

To exercise any right, email connect@olyezy.com from your registered contact, or write to our Grievance Officer in section 16. We will verify that the request is genuinely yours before acting on it, and respond within the timelines set out in the DPDP Act. If you are not satisfied with our response, you may complain to the Data Protection Board of India.

12Deleting your account and data

You can delete your Olyezy account and the personal data attached to it at any time, from inside the app or from our website — you do not need to install the app to ask for deletion.

Our Account & Data Deletion Policy sets out exactly what is deleted, what we are legally required to retain and for how long, and how long the process takes.

13Children

Olyezy is not directed at children. You must be at least 18 years old to create an account or make a booking. We do not knowingly collect personal data from anyone under 18, and we do not carry out tracking, behavioural monitoring or targeted advertising directed at children, which the DPDP Act prohibits.

A child may of course travel in a booked vehicle, accompanied by an adult. In that case we collect no data about the child beyond what the booking adult chooses to tell us. If you believe a child has given us personal data, write to us and we will delete it promptly.

14Transfers outside India

We store personal data in Indiawherever we can. Some of the service providers in section 7 — notably Google’s analytics and messaging infrastructure, and the Telegram channel our dispatch team uses — process data on servers outside India.

Where data is transferred outside India, we do so in line with section 16 of the DPDP Act and only to countries not restricted by the Central Government, under contracts that require the recipient to protect the data to the standard described in this policy.

15Changes to this policy

We update this policy when our practices, our app or the law changes. The effective date at the top always reflects the current version. If a change materially affects how we use your data or the rights you have, we will give you clear advance notice in the app, by email or by SMS, and where the law requires it we will ask for your consent again.

Continuing to use Olyezy after a change takes effect means you accept the updated policy.

16Contact and grievance redressal

For any question about this policy or about your personal data, contact us first — most issues are resolved quickly:

Grievance Officer

If you are not satisfied, or you wish to make a formal complaint about how we handle your personal data, you may contact our Grievance Officer, appointed under the DPDP Act, 2023 and the Information Technology (Intermediary Guidelines) Rules:

If your complaint remains unresolved, you have the right to escalate it to the Data Protection Board of India.